Hiring a Plumber: What to Look for, Questions to Ask, and Red Flags
Imagine this: water gushing from a burst pipe in the middle of the night. Your heart pounds. You need help—fast. But choosing the wrong plumber could turn a headache into a nightmare.
At New Age Plumbing, we know the stakes are high. Your home deserves quality, safety, and peace of mind. Here’s how to hire with confidence, whether you need emergency plumbing or just routine drain cleaning near you.
Essential Plumbing Credentials 🛠️
Ever handed your car keys to someone without a license? Probably not. The same logic applies to your plumbing. Credentials matter.
What to Require:
- State License: Every trustworthy plumber should carry a valid state license. This proves they’ve passed exams and understand local building codes. Licensing rules vary—check your state’s requirements through the National Association of State Contractors Licensing Agencies or your state's licensing board.
- Insurance: Accidents happen. Confirm the plumber carries both liability and worker’s compensation insurance. Ask for proof and verify coverage dates.
- Certifications: Look for extra training. Certifications from organizations like the Plumbing-Heating-Cooling Contractors Association (PHCC) or The American Society of Plumbing Engineers show commitment to ongoing education.
- Permits: Major jobs (like repiping or gas line installation) often require city permits. A good plumber pulls permits and passes inspections.
How to Verify:
- Ask for license and insurance numbers.
- Contact your local building department or state board.
- Search the Better Business Bureau (BBB) for complaints or disciplinary action.
Interview Questions for Plumbers
Interviewing a plumber isn’t like speed dating, but it shouldn’t be an interrogation, either. Here’s what to ask before you hire.
- How long have you been in business?
Experience counts, especially with complex jobs like sewer line repair or emergency plumbing. - Are you familiar with local codes and regulations?
Plumbing isn’t a one-size-fits-all job. Ask about their experience with local laws. - Who does the work?
Is it the person quoting you, or a subcontractor? Know who’s on your property. - What’s your response time for emergencies?
A true emergency plumber should be able to answer this without hesitation. - Do you offer written estimates?
Verbal promises are like water through a sieve—hard to hold onto. - What is your process for handling unexpected issues?
Plumbing can be unpredictable. Listen for a calm, systematic approach. - Can you provide references or testimonials?
Reputable plumbers have happy customers willing to share their stories.
Pro Tip:
Keep a notepad handy. Jot down answers and compare later.
Red Flags to Avoid 🚩
Some warning signs are as obvious as a dripping faucet. Others hide beneath the surface. Watch out for:
- No License or Insurance: Never settle. Even for “small” jobs.
- Cash-Only Demands: Reputable companies accept multiple forms of payment and provide receipts.
- No Written Estimate: If they dodge paperwork, ask yourself why.
- High-Pressure Sales: You shouldn’t feel bullied into extra services.
- Unmarked Vehicles or No Uniform: Professional plumbers arrive prepared—and identifiable.
- Reluctance to Provide References: If no one vouches for them, neither should you.
If your gut says something’s off, trust it.
Understanding Quotes & Contracts
Plumbing quotes can feel like reading a foreign language. Here’s how to decode them.
What a Good Quote Includes:
- Detailed scope of work (not just “fix toilet” but “replace fill valve and flapper”)
- Labor and material costs listed separately
- Estimated timeline for completion
- Clear warranty terms (if any)
- Payment schedule
Contracts:
Before work starts, get everything in writing. Read the fine print. If you don’t understand a clause, ask. It’s your home—and your money.
Tip:
State law may give you the right to cancel a home improvement contract within three days. Check your local regulations.
Printable Plumber Hiring Checklist
Here’s a simple checklist to print or screenshot for your next plumbing job:
- [ ] Verified state license
- [ ] Proof of insurance (liability & worker’s comp)
- [ ] Certifications (PHCC, ASPE, etc.)
- [ ] Pulled required permits
- [ ] Written estimate
- [ ] References checked
- [ ] Contract reviewed and signed
- [ ] Clarified warranty terms
- [ ] Agreed payment schedule
Why Choose New Age Plumbing? ⭐
We get it—there are a lot of plumbers out there. Here’s why residential customers keep calling New Age Plumbing:
“They explained every step and finished the job faster than we expected. No surprises on the bill!”
— Lauren, Homeowner
“Called at midnight for a burst pipe. They arrived quickly and handled everything safely.”
— Mike, Homeowner
We handle everything from bathroom plumbing and kitchen plumbing to emergency plumbing and water heater repair. Every technician is licensed, insured, and up to date on the latest codes and safety practices.
We work with you—not just for you. No jargon, no surprises, just honest service.
How to Check Credentials in Any State
Each state or city has its own licensing board or online portal. Here’s a general approach:
- Get the plumber’s full legal name and license number.
- Search your state’s contractor licensing board website.
- Confirm insurance with the provider directly (ask for a Certificate of Insurance).
- For major jobs (gas lines, sewer line installation), verify that the permit is filed under your address.
Need help? Call your local building department—they’re there for homeowners like you.
Local Laws, Codes, and Why They Matter
Plumbing codes keep your home safe. They cover everything from pipe materials to how close a fixture can be to an electrical outlet.
- Why codes matter:
They prevent dangerous mistakes—especially with gas lines, sewer lines, and water heaters. - How to check:
Your city or county building department can explain which permits you need. - Inspections:
Don’t skip them. Passing an inspection protects your investment and may be required for insurance.
Industry Resources for Homeowners
Stay informed with these respected sources:
- International Association of Plumbing and Mechanical Officials (IAPMO)
- National Association of State Contractors Licensing Agencies (NASCLA)
- Better Business Bureau (BBB)
- Occupational Safety and Health Administration (OSHA)
Final Thoughts
Choosing the right plumber isn’t just about fixing leaks. It’s about protecting your home, your wallet, and your peace of mind. Do your homework. Ask questions. Watch for those red flags.
Ready for help you can count on—day or night?
Call New Age Plumbing now — or reach us anytime at 888-541-2947 .